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It can take up to 5 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. Standard shipments will ship via USPS, UPS, DHL, or similar service. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS or equivalent service. You will receive a shipment notification email with tracking once your order has shipped.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier who delivered your package within 7 days to file a claim.
We will work with the carrier on the claim but you must first make the claim with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS or equivalent service.