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    • Shipping & Returns

    RETURNS

    • ALL ORDERS ARE FINAL SALE.
    • WE DO NOT ACCEPT RETURNS ON ANY ORDERS
    • If you have any questions or concerns please email info@puregenetics.us
    • You must notify us within 7 days of any issues with the items you receive.
    • Claims for items damaged upon receipt must include clear photos of the damaged item.

    ORDERS

    • Orders can take 3-5 business days to process and pack. This time is separate from the actual shipping time. 
    • We cannot make any changes to your order once it has been placed.
    • Please ensure all your information is correct before placing your order.
    • We are not responsible for any mistakes in addresses you input.
    • You must enter your shipping and billing address in English to ensure delivery of your order.
    • If you have any questions or concerns please email info@puregenetics.us

     

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    SHIPPING

    TRACKING

    • You will receive an email when your order ships out along with a tracking number.
    • If you have not received an email with a tracking number then your order is still processing and has not shipped out yet.

     

    U.S. SHIPPING POLICY

    It can take up to 5 business days for your order to be processed, packed and shipped. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the processing time. Standard shipments will ship via USPS, UPS, DHL, or similar service. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS or equivalent service. You will receive a shipment notification email with tracking once your order has shipped.

    DELIVERY CLAIMS

    If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier who delivered your package within 7 days to file a claim.

    • Pure Genetics does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

     

    We will work with the carrier on the claim but you must first make the claim with the carrier. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

     

    HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES

    We accept orders shipped to PO boxes and APO/FPO or U.S. territories.  Orders shipped to these addresses must be sent via USPS or equivalent service.