- Once an order is placed we cannot make any changes to sizes or items. If you wish to cancel your entire order there is no guarantee we can fulfill your request. You must contact us as soon as possible and we will do our best to cancel your order before it ships.
AN ITEM/SIZE IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
- We typically do not restock product once it sells out. It is rare if we do a restock, but if we do we only do it for a limited time. Our mailer will give updates for restocks and sizes before anyone else hears about it.
To stay current with items restocking or new collections in the future, be sure to follow our social media platforms as we post regularly informing our fans.
WHERE IS MY ORDER/HOW CAN I TRACK MY ORDER?
- When you place an order, we will send you an email with all the details including the name of the carrier, the ship date, and the tracking number. If you don't receive the email or have misplaced your tracking number, send us an email at firstname.lastname@example.org and we will be happy to resend it for you.
Please allow 3-5 business days for your order to be picked, packed, and shipped. This processing time is separate from the delivery time.
Note: It can take up to 24 hours for tracking numbers to update in the system. If tracking information is not available, please wait 24 business hours from the time the order was shipped.